Frequently Asked Questions (FAQ)

 

Q: How do I sign up for a tour?
A: You can register for upcoming tours online, by calling us at 603-348-7141 or email info@terrapintours.com.

Q: Do I need to register ahead of time, or can I meet the bus the day of departure if there are seats available?
A:  You MUST register ahead of time, we do not have the ability to add additional passengers to the tour on the day of departure.  You can register for upcoming tours online, by calling us at 603-348-7141 or email info@terrapintours.com.

Q: When will I get my tour documents?
A: Final tour documents including luggage tags, final departure information, parking directions and additional tips are sent approx. 2-3 weeks prior to the tour departure. If you haven't received them within that time frame, please call. If you have questions before then, please feel free to contact us.

Q: Where will the tours start? What departure locations are being used?
A: All tours depart from Concord, NH.  We normally use the Clinton Street Park & Ride (which is Exit 2 off I-89), and you are able to leave your car at that location.  Additional departure locations may be added if we have a large group of people coming from another area.  PLEASE refer to your tour documents to confirm departure time and location. 

Q: What is the cancellation policy?
A: Please view our Tour Terms & Conditions for payment and cancellation policies. We highly recommend that you consider purchasing travel insurance or trip cancellation protection.

Q: What happens if Terrapin Tours cancels a tour, will I get my money back?
A: Yes, absolutely. All tour funds are placed in an escrow account and are available to refund to customers in the event that Terrapin Tours cancels a tour due to weather, low counts, or any other reason.

Q: What happens if I need to cancel my trip, will I get my money back?
A: For most tours, if you cancel more than 60 days prior to departure, you will receive a refund (for Signature Tours as well as tours that are 8+ days, this can vary). Within 60 days of the tour departure your tour payment(s) are non-refundable if you need to cancel for ANY reason (again this can vary depending on the tour). Please view our  Tour Terms & Conditions for payment and cancellation policies. We highly recommend that you consider purchasing travel insurance or trip cancellation protection.

Q: What are my Travel Insurance/Trip Cancellation Protection options? Is it offered through Terrapin Tours?
A: Travelers are encouraged to consider purchasing travel insurance or trip cancellation protection. There are individual plan options offered through a variety of vendors or you can opt to participate in a group plan offered by Terrapin Tours. Our partner for travel protection is Travel Insured International, they have quality coverage and excellent customer service, all at reasonable rates. For most tours consisting of 2 or more nights, a group plan through Travel Insured International is offered, though the plan and coverage can vary. For more information about our group travel protection please contact us.

Q: What is included in the tour price? What is not?
A: Each tour's price as published on its brochure includes all nightly accommodations while on tour, meals as noted on the brochure (including taxes and gratuities for meals), admission/entry fees for all noted group excursions and group activities included in the tour highlights, luxury, roundtrip motocoach transportation from our departure point, and a professional Tour Director. Items that are not included in the tour price are expenses of a personal nature (ie souvenirs or activities participated in during allotted free time), meals not listed on the tour brochure, as well as gratuities for your Driver (recommended amount $4-$6 per person/per day) and gratuities for your Tour Director ($6-$8 per person/per day).

Q: What forms of payment are accepted?
A: Check and credit card payments are accepted. We request that final tour payments be made by check, payable to “Terrapin Tours” and mailed to: PO Box 111 N. Woodstock, NH 03262.

Q: What motorcoach company do you use?
A: We primarily use Lamoille Valley Transportation and Premier Coach. Both are reliable, professional, and have top DOT safety ratings. Their drivers provide exceptional customer service and help to enhance the overall experience while on tour.

Q: I have heard about Turtle Trax... what is that?
A: Our Turtle Trax Club is a way to thank our top travelers each year and to show our appreciation for their continued support.  You can learn more on the Turtle Trax page.

Q: How will I know about new tours that are added?
A: Additional trip details are being added on a regular basis. Please join our newsletter mailing list to receive updates as they become available.

Q: It seems like some of your tours are more expensive than other companies - why is that?
A: We know that it is often difficult to compare apples to apples when looking at your travel options.  Our goal is not to be the least expensive tour company or offer budget tours, Terrapin Tours offers a premium travel experience with limited group sizes, high quality accommodations and meals, and unique excursions and attractions. When deciding which company to travel with, keep in mind that the brochure price, overall cost, and value are not the same.  Look at the location and quality of accommodations, included meals, the amount of hours you will be riding on the bus each day, the amount of time you have at each destination, the group size, the included excursions or attractions, and most importantly the quality of the bus and tour director on board. All of these items add up to the overall value of a tour and why our tours stand out. To learn more about Terrapin Tours and why you should hop on the bus with us, check out our Why Choose Terrapin page.

Q: How do I contact you if I have more questions?
A: You can reach us at 603-348-7141 if you have more questions, or feel free to email us at info@terrapintours.com. We are happy to answer any questions that you have regarding upcoming tours.