Frequently Asked Questions
Q: How do I sign up for a tour?
A: You can register for upcoming tours online, by calling us at 603-348-7141 or email firstname.lastname@example.org.
Q: Do I need to register ahead of time, or can I meet the bus the day of departure if there are seats available?
A: You MUST register ahead of time, we do not have the ability to add additional passengers to the tour on the day of departure. You can register for upcoming tours online, by calling us at 603-348-7141 or email email@example.com.
Q: When will I get my tour documents?
A: Final tour documents including luggage tags, final departure information, parking directions and additional tips are sent approx. 2-3 weeks prior to the tour departure. If you haven't received them within that time frame, please call. If you have questions before then, please feel free to contact us.
Q: Where will the tours start? What departure locations are being used?
A: All tours depart from Concord, NH. We normally use the Clinton Street Park & Ride (which is Exit 2 off I-89), and you are able to leave your car at that location. Additional departure locations may be added if we have a large group of people coming from another area. PLEASE refer to your tour documents to confirm departure time and location.
Q: What is the cancellation policy?
A: Please view our Tour Terms & Conditions for payment and cancellation policies. We highly recommend that you consider purchasing travel insurance or trip cancellation protection.
Q: What happens if Terrapin Tours cancels a tour, will I get my money back?
A: Yes, absolutely. All tour funds are placed in an escrow account and are available to refund to customers in the event that Terrapin Tours cancels a tour due to weather, low counts, or any other reason.
Q: What happens if I need to cancel my trip, will I get my money back? For most tours, if you cancel more than 60 days prior to departure, you will receive a refund (for Signature Tours as well as tours that are 8+ days, this can vary). Within 60 days of the tour departure the cost is non-refundable if you need to cancel for ANY reason (again this can vary depending on the tour). Please view our Tour Terms & Conditions for payment and cancellation policies. We highly recommend that you consider purchasing travel insurance or trip cancellation protection.
Q: What forms of payment are accepted?
A: The preferred method of payment is check, however credit cards are accepted. As of January 1, 2018, initial tour deposit payments as well as single-day tour payments can be made via check or credit card. However, all final trip payments must be made by check. Checks can be made payable to Terrapin Tours and mailed to: Terrapin Tours, PO Box 111, N. Woodstock NH 03262 within 5 days.
Q: What bus tour company do you use?
A: We primarily use Lamoille Valley Transportation from Vermont. We feel that they are reliable, professional, and have some of the newest, cleanest buses and best drivers in the business.
Q: I have heard about Turtle Trax... what is that?
A: Our Turtle Trax Club is a way to thank our top customers each year and to show our appreciation for their continued support. You can learn more on the Turtle Trax page.
Q: How will I know about new tours that are added?
A: Additional trip details are being added on a regular basis. Please join our newsletter mailing list to receive updates as they become available.
Q: It seems like some of your tours are more expensive than other companies - why is that?
A: We know that it is often difficult to compare apples to apples when looking at your travel options. Terrapin Tours offers a premium travel experience with limited group sizes, and we are not trying to be the least expensive or a budget travel brand. When deciding what company to travel with, keep in mind that the brochure price, overall cost, and value are not the same. Look at the location and quality of accommodations, included meals, the amount of hours you will be riding on the bus each day, the amount of time you have at each destination, the group size, the included excursions or attractions, and most importantly the quality of the bus and tour director on board when comparing different companies. To learn more about Terrapin Tours and why you should hop on the bus with us, check out our Why Choose Terrapin page.
Q: How do I contact you if I have more questions?
A: You can reach us at 603-348-7141 if you have more questions, or feel free to email us at firstname.lastname@example.org. We are happy to answer any questions that you have regarding upcoming tours.